Conditions of Rental

Payment

Bookings for 3-6 nights:

Payment should be made, in full, by credit/debit card within 48 hours on receipt of Booking Confirmation email/letter.

Bookings for 7 nights or longer:

A 50% deposit (non-refundable) should be made, by credit/debit card within 48 hours on receipt of Booking Confirmation email/letter, with the remaining 50% balance due 8 weeks prior to the start date of your stay.

Please Note: We do not accept American Express Cards

Payment Charges

If you choose to pay by standard credit card/commercial/business card, please note that you will be charged an additional 2.5% handling charge.

A £2 handling charge is applied to all debit card bookings.

Cancellation Policy

Any cancellations must be made, in writing, and acknowledged by us. If you cancel less than 8 weeks before your stay, the full amount is payable and is non-refundable. If we do manage to re-let the property (which we will always endeavour to do), we will reimburse you for any payment we receive for the period for which you had booked.

A £25 administration charge is applied to all cancellations.  

We strongly recommend that you purchase holiday cancellation insurance to cover you in the event that you have to cancel your holiday, for whatever reason.

Conditions of Rental

• Sorry - no pets.
• No smoking in the property - if you do smoke in the property, we will ask you to leave immediately.
• We do not accommodate ‘hen’ or ‘stag’ parties in any of our apartments.
• The property must be used solely for the purpose of self-catering holiday accommodation and not for the purposes of dinner-parties, parties, or for entertaining other visitors in the property, without the express prior permission of the owners.
• The owners reserve the right to refuse entry to the property to anyone they consider unsuitable.
• No leisure equipment (such as bikes) to be brought into the apartment.
• The responsibility for personal property, and any vehicle parked at Pilrig House, is solely that of the guest/s.
• Guests are responsible for shutting all exterior doors and appropriate windows, and securing the accommodation when absent or sleeping, and for minimising fire risk in the property at all times.
• The owners reserve the right to consider a booking void, if, on arrival, the number in the party exceeds that as listed in the booking confirmation agreement, and the party will not be permitted to check-in.
• The property must be respected and looked after during any stay, and left in the same clean and tidy condition, with full inventory, as it was on arrival. If not, an extra cleaning charge of £40 will be applied.
• No other persons to reside at the property, other than those persons specified at the time of the booking (unless with the prior permission of the owners).
• All damage/losses/breakages incurred at the property, or to the furnishings, must be reported to the owners immediately and paid for prior to departure.
• The owners shall be allowed access to the property during the rental for all reasonable purposes - notice will be given whenever possible.
• The owners shall not be held responsible or liable for any accident, loss or mishap to any persons or property whilst using the premises, or for any illness or injury arising from any cause whatsoever.
• In the event of any breach of the above terms, or if complaints or disputes arise which give cause for disturbance, or behaviour occurs that is deemed by the owners to be unacceptable, we reserve the right to access the property without prior notice/permission and to ask any person/s to vacate the property, immediately, without notice, or any reimbursement of monies paid in advance for the full term of the booking.
• Guests must vacate the property by 10am on the day of departure.
• The acceptance of your reservation confirms your acceptance of the above terms & conditions, payment, and cancellation policy. This is a legal agreement which is binding.